Our Terms and Conditions of use

DECOR PRODUCTS

We make every effort to display as accurately as possible the colours, features, specifications, and details of the décor products available. However, we do not guarantee that the colours, features, specifications, and details of the décor products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the décor products.

All decor products are subject to availability, and we cannot guarantee that items will be in stock after you place your order with us. We will provide you with an alternative solution where stock items are not available and we will notify you through email, WhatsApp message or telephonically. We reserve the right to discontinue any products at any time for any reason.

IMPORTANT DECOR INFORMATION

To provide you with the best possible service it is important to ensure that all requirements are met prior to "Alfie Balloons" team arriving to set up for your event. These requirements not being met impact on the time needed to complete your request, and can create a ripple effect on any other orders we might have for that day. These requirements are:

• Access to the venue on the agreed time.

• The room must already be laid out (we cannot be responsible for moving tables & chairs, unless otherwise agreed)

• The "Alfie Balloons" team cannot be held responsible for any damages to any of the decor once we have completed our work, and therefore it would be advisable to ensure that the room is adequately secured once we have left.

• For us to work as effective & fast as possible, we request that the "Alfie Balloons" team be allowed to work without too many observers or people moving around.

In warm weather, Latex Balloons will typically only last outside for a day. Sun, Wind and heat will biodegrade the latex.

Helium does not work well outdoors in the heat. (Like all substances, helium molecules, which are less dense than air to begin with, expand when heated. This expansion of molecules causes helium to be even less dense. Steadily increased heat and pressure from the moving molecules will eventually lead to the balloon popping.)

Helium filled balloons normally float for a maximum of 8 hours in good weather conditions or indoors.

While Hi-Float can be used to make, balloons float longer, it is not generally meant for outside use. If you want your balloons to float longer outside, you should plan on doing daily touch-up work to your balloon arrangements.

HIRED ITEMS & EQUIPMENT

• When items are hired a refundable security, deposit will be required and held until the safe return of the hired item(s). If products are not returned by the agreed deadline or are returned damaged the deposit will be kept by "Alfie Balloons team as payment to repair / replace such items.

• A replacement cost will be added for any damage or loss to any of the equipment used by Alfie Balloons for any of our decor installations. For example, any stands or poles.

By making payment for your invoice you indicate that you have read and accept above stated Terms and Conditions for Alfie Balloons décor services.

DECOR PAYMENTS

• A 60% non-refundable booking deposit is payable 2 weeks in advance to confirm your order and allow us to ensure that the stock for your order is available.

• All invoices need to be paid in full before any work can commence a day before the event.

• In cases where the function is in the same week then the booking the full payment is required.

• For décor requirement in less than 48hr we need the immediate proof of payment for the full amount.

• We do not accept payments with cheque or any cards. Only EFT or Cash payments are accepted by "Alfie Balloons".

• No Discount on delivery cost and / or labour charges & cancellations.

• If you wish to make changes to your order, please notify "Alfie Balloons" of these changes no later than one (1) week before your event. All changes must be in writing via e-mail, fax or hand delivered letter. Any changes after this period may result in extra cost due to the purchase(s) of products for the event, and will be subject to availability.

• If you have requested outdoor decor "Alfie Balloons" cannot be held accountable for weather conditions and you will still be liable for the total job cost. The "Alfie Balloons" team will of course do their best to suggest alternative solutions.

• If you cancel a decor job or bouquet delivery order 48 hours before event date, you will be liable for the total job cost.


ABOUT OUR ONLINE SHOP

Our online shop is a facility supported by Alfie Balloons (Pty.) Ltd. which is an business in the Balloon Industry that enables you to purchase balloon designs on our online shop, and have it delivered to you to by couriered to the address specified by you during the purchasing process. We use the Ecwid framework which manages the entire online shopping process, from making the balloon designs available in the right place and at the right price, to a smooth and secure checkout process. If we don’t have an item on our site, it may be because our suppliers are out of stock and you are welcome to notify us as such and we will try our best to procure such items for you.

USE OF SITE

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. Alfie Balloons (Pty.) Ltd cannot be held liable for misuse of any balloon designs purchased on this site. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

OUR RIGHTS

We may:

  • Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
  • We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

DELIVERY POLICY

When you click to make a purchase with us legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us, is limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any product or service through this website. We are not responsible for delayed deliveries caused by suppliers or any delays caused by any problems which may arise due to the sourcing of goods. If delivery is made and you are not available at the address and/or your phone number is not working – resulting in the delivery being returned to us – the customer will be liable for delivery costs due to non-availability and may be required to collect the order from the Alfie Balloons specified physical address. All risk in and to all goods shall pass to you on delivery thereof. You hereby confirm that the goods on the tax invoice issued duly represent the goods and services ordered by you at the prices agreed to by you and where delivery will take place that goods will be inspected and that you will ensure that these conform in all respects to the quality and quantity ordered and are free from any defects. Any delivery note (copy or original) signed by you or your authorised representative shall be prima facie proof that delivery was made to you. We will be entitled to split the delivery of the goods ordered in the quantities and on the dates, we decide with your prior consent, which consent shall not be unreasonably withheld. In the event that you choose to engage your own third party to transport the goods, you indemnify us against any claims of any nature whatsoever that may arise from such an agreement. We will be entitled to engage a third party on our behalf to transport all goods purchased by you to the delivery address stipulated by you. We cannot guarantee that the goods will be dispatched or delivered on any particular date and time, you will have no claim against us in respect of any loss occasioned by any reasonable delay in dispatch or delivery of any goods ordered, nor may you cancel any order by reason of such reasonable delay.

OWNERSHIP AND RISK

Ownership in all goods sold and delivered shall remain vested in Alfie Balloons until the full purchase price has been paid.

WARRANTIES AND INDEMNITY

We make every effort to display as accurately as possible the colours, features, specifications, and details of the décor balloon designs available. However, we do not guarantee that the colours, features, specifications, and details of the décor balloon designs will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the décor balloon designs. The goods supplied can be used inside or outside a building, and we can’t be held accountable for any damages that occur the goods after goods was delivered or collected by you. Any such statements made shall not give rise to any liability or whatsoever nature on our part, our employees, subcontractors or subsidiaries. We will not be liable to you for any loss, damage or expense of any nature, whether direct, special, indirect or consequential, including but not limited to loss of health arising out of our distribution’s performance or your use of the goods. You indemnify and hold us (including our employees or subcontractors) harmless against all claims of whatsoever nature that may be brought or threatened against us by any third party arising from or in connection with any defect, latent or otherwise in any of the goods supplied by us.

ONLINE SHOP PAYMENT OPTIONS

All transactions will be processed in South African Rand (ZAR). Payment may be made via Visa and MasterCard. We also accept American Express credit card payments as well as Instant EFT via the website.

We also provide the option to pay on confirmation of invoice. The pay on confirmation of invoice payment option you pay only after receiving the invoice from us and we confirmed the invoice with you. We will contact you when we receive your order to confirm the order and invoice for payment with you.

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for Alfie Balloons (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African. Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Alfie Balloons (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

ELECTRONIC COMMUNICATIONS

When you visit our online shop or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. Such communications may be facilitated by third parties. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pet Hero and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Pet Hero and protected by international copyright laws. All software used on this site is the property of Pet Hero or its software suppliers and protected by international copyright laws.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Our online shop sells balloon designs to adults, who can purchase with a credit card. If you are under 18, you may use our online shop only with involvement of a parent or guardian. We and our providers/affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRICING

Except where noted otherwise, the List Price displayed for balloon designs on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in our physical facility or for other providers of the same product in every area on any particular day. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set.

Alfie Balloons reserves the right to change its prices and pricing structure at any time and without notice. These prices however will always be displayed and visible before purchase.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before delivery or cancel your order and notify you of such cancellation.

Please note that this policy applies only to balloon designs sold and delivered through our online shop. Your purchases are charged at the time you place your order.

Due to the popularity of some balloon designs or services, our suppliers may not always have balloon designs or service ordered by you in stock. If the balloon designs and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available. Once the balloon designs or services become available, it will be delivered to you.

We reserve the right to cancel an order at any time.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by us on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or balloon designs included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or e-mail sent from us or through our third party providers are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Neither us, nor our directors, members, owners, employees, officers, suppliers or service providers make any representations or warranties of any kind, express or implied, as to the operation of our online shop website or the information, content, materials, or balloon designs included on the website. You expressly agree that your use of our online shop website is at your sole risk.

To the full extent permissible by South African law, we and our directors, members, owners, employees, officers, suppliers, or service providers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that our website, its servers, or e-mail sent from us or third party providers are free of viruses or other harmful code. We will not be liable for any damages of any kind arising from the use of our website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

In no event shall we, our directors, members, owners, employees, officers, or our suppliers or service providers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the use of our website, our services or this agreement (however arising, including negligence). Our liability and that of our directors, members, owner , employees, officers, suppliers, and service providers to you or any third parties in any circumstance is limited to R500.00.

RESPONSIBILITY

Alfie Balloons (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Alfie Balloons (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

COMPANY INFORMATION

This website is run by Alfie Balloons (Pty) Ltd based in South Africa trading as Alfie Balloons and with registration number 2016/467022/07 and Hettie Potgieter the Director.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from alfieballoon.co.za (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@alfieballoons.co.za

Shipping & Payment

FREE DELIVERY for orders in Brakpan, Gauteng Area.

Delivery in GAUTENG province is at a flat rate of R50.00 per delivery.

We cannot deliver to any of the other provinces in South Africa because of inflated balloon designs that might get damaged during long distance delivery.

PLEASE NOTE: Alfie Balloons wants to get your orders to you as quickly as possible. However, there are a number of logistical factors to consider in the delivery of (often bulky) orders. Please allow 3 business days for delivery to take place.

Delivery process

Alfie Balloons is based in Brakpan, Gauteng and all our products are shipped to Gauteng province only. We strive to deliver your parcels to you as soon as possible as we know how important your event is to you. We don't make use of external courier companies to ensure you get the best experience and that your balloon designs arrive in good condition.

When you place your order we will source the stock as soon as possible from our our warehouse or from the suppliers. We then prepare and create your balloon design. Our drivers will deliver the parcels to the address you supplied when placing the order. Please remember to add clear instructions to your order if there are certain conditions we need to follow or if there are specific times the designs need to be delivered.

We will continue to go the extra mile to make sure your orders are shipped and delivered as efficiently, effectively and economically as possible.

If you have any questions or queries, please contact us.

PAYMENTS

We make use of PayGate payment gateway for secure online payments in South Africa with the following payment methods:

- Visa and Mastercard Credit Cards

- American Express

- Instant EFT

- Visa and Mastercard Debit Cards

We also provide the option to pay on confirmation of invoice. The pay on confirmation of invoice payment option you pay only after receiving the invoice from us and we confirmed the invoice with you. We will contact you when we receive your order to confirm the order and invoice for payment with you..

Please take note, no order will be processed until proof of full payment has been received.

Return Policy

We don't except any returns because the balloon designs can not be guaranteed.

We make use of a very high quality decor balloons for all our designs but that does't guarantee that the balloons are "pop proof".

In warm weather, Latex Balloons will typically only last outside for a day. Sun, Wind and heat will biodegrade the latex.

Helium does not work well outdoors in the heat. (Like all substances, helium molecules, which are less dense than air to begin with, expand when heated. This expansion of molecules causes helium to be even less dense. Steadily increased heat and pressure from the moving molecules will eventually lead to the balloon popping.)

Helium filled balloons normally float for a maximum of 8 hours in good weather conditions or indoors.